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Terms and Conditions

Dark Watch Ltd – Terms and Conditions (May 2024)


Contracting Parties


Dark Watch Ltd (“us”, “we”, “our”, “Agent”) is a company whose registered address is at Trident Chambers, PO Box 146 Road Town, Tortola, British Virgin Islands, VG1 110

Festival Operator

As the festival operator, HRH Experiences is a company registered in England, whose registered office is at Froester 125 Noak Hill Road, Great Burstead, Billericay CM12 9UJ (“Company”). This Agreement is entered into by and between Agent, as agent for and on behalf of Company. Agent is acting solely as agent on behalf of Company. All rights and obligations of Agent shall inure to the benefit and/or burden of Company, and Company shall be free to exercise such rights and perform such obligations itself or to assign such rights and obligations to any other agency in lieu of Agent.

Use of Your Personal Information

Our Privacy Policy describes how we collect, use, share, and safeguard your Personal Data when you access the Site or otherwise interact with us. For more information, please read our Privacy Policy.

Booking your Dark Watch Experience

Online – darkwatch.net

By Telephone – Call us on 0207 193 1164

Paying Your Deposit

To pay for your DWE pass by debit or credit card online or over the telephone, we accept the following: Delta, MasterCard, and Visa (American Express is not accepted). At the time of booking we will require all names and address for everyone on the booking as well as:

– Payment card number

– The last 3 digits of your security code

– Expiry date

  • Cardholder’s name & address if different from lead name on booking

The Contract

The Agreement (including these Terms and Conditions and your booking information) takes effect when we receive the agreed payment for your booking. The contract shall continue until you and your party leave the designated event (“Event”). The Agreement binds you and all the members of your party including day visitors. It is your responsibility to ensure that all members of your party accept the terms of booking and the provisions contained in these Terms and Conditions. Failure to disclose all relevant information or comply with all of these Terms and Conditions may lead to termination of the Agreement and loss of your booking.

Your Reservation

Depending on the time of booking and subject to approval in each case, it may be possible for you to pay only an initial deposit per person plus booking fee and then a final payment later or full payment at the time of booking. Deposit payments are non-refundable.

Competition Terms and Conditions

Prizes are claimed online (There is an online admin fee per ticket to claim prizes which also gives you a free programme and future discounts of all Dark Watch events)

  1. Entrants must be 18 or older on the date of entry to win tickets
  2. A winner will be chosen at random and contacted by phone or email
  3. 1st prize shall be: six (6) day passes to the Event
  4. Prize does not include transportation or accommodation
  5. [Entry fees] Tickets are non-transferable and non-refundable
  6. Agent (and Company) reserves the right to withdraw any prize offer at any time
  7. On claiming the prize, additional terms may apply
  8. Claims must be made by date specified on the respective competition email
  9. VIP and Royalty pass upgrades available at a supplement
  10. A Thursday pass upgrade may be available at a supplement

If You Change Your Booking

If you wish to add more guests to a booking, you will not be charged any amendment fee. Any name changes will incur a £20 amendment fee. Any changes must be made at least 56 days before the start of the Event by telephone to DWE on 0207 193 1164. Where name changes are sought to be made within 56 days of the start of the Event it will be charged at £40 per change. Please ensure you receive a confirmation from us before the Event subject to approval in each case (and please contact us in good time if you do not receive your confirmation).

If You Cancel Your Booking

It may be necessary to cancel your pass due to illness, accident or change of circumstances. Once payment is made for a booking, fees are 100% non-refundable however if you have taken out insurance, payments arising from the cancellation may be covered in most cases. As soon as you know that you need to cancel, please email us @ boxoffice@darkwatch.net

Anyone who has failed to clear their balance by 5pm CET on the due date will result in full cancellation and loss of any monies paid to date. The booking (including apartment, facilities and related services) will then be placed back on sale the following day at full price.

If We Make Any Changes to Your Booking

We try very hard to provide all facilities and entertainment as advertised on the Site. It may, however, be necessary to make some changes in advance of the Event. If any major change is necessary, we will endeavor to advise you in writing as soon as possible. Dark Watch BVI Limited reserves the right to change line up, date, location, amenities or any other logistic as long as they are of a similar or higher standard than originally booked. Your pass is to the Event and is not dependent or conditional on any particular performers(s), venue(s) or DJ(s) or logistic.

You will have the following options if we make a major change to your booking which involves a

downgrade in facilities or standards:

– accept the alternative arrangements as notified to you; or

– change the booking to an alternative Dark Watch event that you (if validly) specifically reserved;


  • accept a credit note that can be used for DWE future experiences.

Minor Changes

Changes such as the withdrawal of certain amenities, facilities, activities venue and entertainment, may be made by Agent or Company at any time. The advertised line-up is correct at time of going to press and may be subject to change. Your pass is to the Event and is not dependent or conditional on any particular band(s), venue(s) location or DJ(s).

Force Majeure

We shall not be liable for failure to perform our obligations hereunder due to events beyond our reasonable control, including without limitation industrial disputes, natural disasters, fire, technical problems, third party administrations, bad weather, COVID, or acts in compliance with any applicable law, regulation, or order (whether valid or invalid).

Limitation of Liability

The Site is intended only for the purposes specified herein. Your use of the Site is entirely at your own risk. Please note that, whilst we endeavor to provide accurate and useful information, the content of the Site may be inaccurate and is subject to change, often at very short notice. To the fullest extent permitted by applicable law, all such content is provided without any representations or warranties of any kind (either implied or express). Specifically, we do not represent or warrant that the Site or any content will be accurate, up-to-date, complete or free of defects, including (without limitation) viruses or other harmful elements. You agree that our liability to you under this Agreement shall be limited to direct damages of up to the amount you have actually paid to us (or, if greater, £100). Nothing herein shall limit liability for personal injury, death, or fraud.

Pricing and Availability

The price agreed and shown on your confirmation of booking for the accommodation (and party size, plus any supplements) is the amount payable by you. Please note that all prices shown are {inclusive) of local tax. The pricing for each Event is on a per room basis.

All our offers are subject to (limited) availability, as offers may run out due to popularity. Please remember to quote the applicable offer code when booking as this will help us to find the best price and offer available at the time.

Arrival & Departure Times

Your accommodation keys will be available from 11:00 on the day of arrival. Please bring your confirmation of booking with you. On your departure day, you must return your keys to main reception. You will be required to leave £100 security deposit on arrival, as a deposit against any damage to your room. Absent any such damage, this will be released on departure. Express check-in and check-out is available for all bookings.

Express check-in: where guests have preregistered with us, the lead passenger may in some cases collect apartment keys, lanyards, and wristbands for the entire booked party.

Express checkout: in some cases, you will be able to checkout prior to security checks on your

apartment and may be able to leave your keys at reception without any waiting time. In such cases, when security has checked your apartment and no damage has been found, then the authorization on your card will be released. If damage has been caused (or is evident) then you will be charged accordingly. Room keys not returned to reception on checkout will be charged at £5 per key. Please treat your accommodation with care and respect. It will be inspected at the end of the Event. You will be held responsible for any damage caused during your stay. Damage to the accommodation may also result in the termination of the contract with no compensation. On departure, please leave the accommodation clean and tidy. Please check your accommodation carefully prior to departure as we do not accept liability for items left behind upon your departure. We reserve the right to charge you during or after your stay for any loss or damage to our property. Agent (and Company) also reserves the right to enter accommodation at any time and for any reason (including but limited to ensuring the safety and well-being of our guests).

Minimum Age Requirement

With the exceptions of Sci-fi Weekender, all Events are strictly for guests over the age of 18. All guests are required to have and show proof of ID when arriving on site. Proof of Age is required when checking in and buying alcohol at the Event or at any other time when on Resort. ONLY PHOTOGRAPHIC ID WILL BE ACCEPTED including Passport, Drivers License, Citizen Card, VALIDATE UK, Connexions Card, Young Scot, or a national “Proof of Age Card”. DO NOT COME TO THE SITE WITHOUT ID. No entry will be permitted, or refunds given if you are unable to prove your age. If you do not have any photographic ID, you may obtain a “Citizen. Card” via www.citizencard.com (and please allow sufficient time for issue and delivery before the Event).


Please note that Vauxhall Holiday Park does now allow for pets to stay in selected accommodation. Any Pet units must be requested and confirmed at time of booking.

Health & Safety

Should anyone be diagnosed or suspected of having a contagious disease (including but not limited to any disease which has the potential to infect other people in a short period of time), they will be asked to leave the Event and the Event site (“Resort”), or if this is not possible, restrictions will be placed upon them to prevent the virus being transmitted to other guests. Please note that we are unable to offer refunds in such circumstances and we recommend you take out suitable personal insurance to include sickness cover.

Disabled Guests

If you have any special requirements, or if a member of your party has restricted mobility or access requirements, you must notify us at the time of booking. We will do our best to meet these requirements but please note that this cannot always be guaranteed. If your special request is a necessity for you to be able to attend the Event, please contact the DWE Box Office for advice prior to making your booking on 0207 193 1164. The venue has a limited number of units which have been modified for disabled guests and the available facilities vary. It is therefore necessary to check suitability prior to booking by calling us via the Helpline, and please note that we will need to know the following information:

– The number of disabled people in your party

– A brief description of the special requirements

– Details of the size and weight of any wheelchairs used (and please state if motorized)

– Details of any medical requirements (including those which cannot be provided by members of

your party, so that we can assess whether our on-site medical facilities will be able to meet your


– Details of any special storage requirements for equipment or drugs, as storage space in some of our accommodation units may be limited. (For example, the Resort Fire Office is required to advise the local fire authority of where items such as oxygen cylinders are stored.) Without these details it is not possible for us to ensure that suitable accommodation will be available. In which case, regrettably, we will be unable to accept the booking. Please note that, for safety reasons, certain venues within our Resorts may not be accessible for guests using wheelchairs, so please check when you book.

If You Have a Comment about an Event

If you are dissatisfied with any aspect of an Event, in the first instance please speak to a member of the DWE team. If they are unable to resolve the issue, then please speak to the Guest Services team at your Resort. They will endeavor to help you immediately so that you can enjoy the rest of the Event. If at the end of the Event you feel that we have not dealt with your complaint satisfactorily, please write to the Correspondence Team (via email) no later than 28 days after the end of the Event.

We are able to take action on any complaints only if first brought to our attention whilst you are at the Resort and subsequently received in writing within 28 days (unless there are exceptional circumstances).


Please show consideration to other guests and staff members at all times and treat the facilities with respect. Offensive or illegal behavior and/or excessive noise will not be tolerated. If guests fail to comply with these rules, their contract may be terminated, and they and their party will be asked to leave the Resort immediately (refunds will not be given). Contracts may be terminated if we have any reasonable suspicion that you or any guest has committed, or intends to commit, an offence. Agent (and Company) reserves the right to require any guest to be interviewed to enable us to investigate instances of damage or nuisance to property or guests. Any person who, without a reasonable excuse, refuses to comply will be treated as having terminated their contract. They and their party will be asked to leave immediately, and refunds will not be given. Guests are advised not to bring privately-owned electrical appliances to the Event or otherwise to any Resort. However, if guests do so, they use the equipment at their own risk. Please note that some of our entertainment shows use strobe lighting and that the availability of some outdoor facilities and entertainment may be affected by adverse weather conditions. Any music played by Guests must be done so within the accommodation with all doors and windows closed to minimize disruption to others. Please note that there is a sound curfew on site. Failure to comply with this policy may result in your equipment being confiscated with or without warning. No video cameras, professional photo cameras and/or recording devices are permitted at the Event or otherwise in the venue without prior written consent. Please email all Press enquiries to info@hrhprog.com at least 48 hours before the applicable Event. Fireworks or flammable liquids will be confiscated upon discovery. Any use of fireworks or flammable liquids (including but not limited to flammable Poi) will result in immediate removal from the site. Please note that Nitrous Oxide is a controlled substance and will be confiscated upon discovery. WE OPERATE A ZERO TOLERANCE DRUG POLICY. Anyone found to be in possession of any suspected illegal or controlled substance will be removed from the Event (and the Resort), will risk arrest and prosecution, and will be banned from attending any future Events. Whilst we allow unlimited amounts of food to be brought onto site, we allow only unopened packages, and your alcohol allowance must be brought onto site only in unopened bottles and/or cans. Please note that personal searches whilst on site are a condition of stay and we reserve the right to enter any apartment without explanation. In the event that we, in our sole opinion, feel that you have NOT left your accommodation exactly as you found it you will be subject to a charge for any cleaning or repairs necessary. It is your responsibility to report any damage discovered in your accommodation on arrival to reception, otherwise you will be charged post event. When checking into your accommodation the principal booker will be asked to sign an indemnity form taking responsibility for the upkeep of your room over the length of the Event. If your conduct, or that of anyone in your party is reasonably considered detrimental to the smooth running of the Event, we reserve the right to remove you and/or the rest of your party from the site without reason and without a refund. The failure of a party to exercise or enforce any right under this Agreement shall not be deemed to be a waiver of that right nor operate to bar the exercise or enforcement of it at any time or times thereafter. If any provision or term of this Agreement, not being of a fundamental nature, is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remainder of this Agreement will not be affected. A person who is not a party to this Agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999, or otherwise, to enforce any term of this Agreement. We reserve the right to alter these booking conditions at any time so please (re)check the Site at the time of booking.

TV Filming & Photography

Due to the popularity of our Events, any specific Event may be screened live for TV. Please ensure that you are aware of the positioning of cameras at all times. If you do not wish to appear on film or in photographs, please stay out of the viewing lines of such cameras.

Agent Address and Information

Dark Watch Ltd – Address: Trident Chambers, PO Box 146 Road Town, Tortola, British Virgin

Islands, VG1 110 – Registration Number: 48200 – Contact E-mail: boxoffice@darkwatch.net

Law and Jurisdiction

These Terms are subject to the laws and exclusive jurisdiction of Ibiza.